TERMS & CONDITIONS

These terms and conditions are written in accordance with the UK Distance Selling Regulations 2000. Such terms relate only to business done with Retail Customers. They do not cover business to business selling.

Contract

The contract will be deemed to be completed when the customer receives an email confirming the goods ordered, the prices, the delivery arrangements and the total cost including taxes. The order will be deemed to be complete when the email is sent whether it is received or not. This will be done by at least the time the order is received by the customer.

All orders will be completed within 30 days wherever possible. Should the order not be completed within 30 days then the customer has the right to cancel the order without charges. During the placing of the order the customer will be made aware of the normal stock status of the parts being ordered. In the event of items not being in stock, the customer can choose to take what is in stock at once, with a further shipment when back-ordered items come in, or wait for the back ordered items to come in and have all parts shipped together when available.

No substitute goods will be sent automatically to the customer but a salesman may offer substitute goods which the customer can decide whether to accept or not. This acceptance must be in writing.

Prices quoted will be honoured for seven days. Once an order has been placed the price will remain valid for 30 days. All unavoidable changes in pricing will be communicated to the customer for acceptance or refusal before parts are shipped. This includes carriage charges.

Cancellations and returns

The customer has 14 days from receipt of their goods to decide if they want to cancel the order. This should in the first instance be done in writing by sending an email to returns@davidmanners.co.uk

Subject matter Order Cancellation or by sending a letter to David Manners Group, 991 Wolverhampton Road, Oldbury, West Midlands, B69 4RJ. FAO Aftersales Sept Ref Order cancellation.

They have another 14 days to return the goods once they have told The Company in writing.

If the Company has been contacted by phone please ask the salesperson for a CRM number and provide this on the paperwork sent with the return. A copy invoice will be sufficient as paperwork.

The customer need not offer a reason as to why they wish to return the goods but it would greatly help us if you would.

(Please note that special orders parts have only 7 days to be returned, this will be stated on the invoice)

Once the cancellation has been served it is the customers' duty to restore the goods to David Manners Group and in the meantime to take reasonable care of them so that when they are received by David Manners Group they can be sold again as new. All return costs are payable by the customer and will in no way be subsidised by David Manners Ltd.

The Company will refund the customer within 14 days of receiving the goods back, providing they are in a saleable condition and still fit for purpose.

Where goods have been made to a customer specification these rules do not apply.

For faulty or damaged parts please see separate section.

Restrictions

Specially ordered goods may not be cancelled or returned unless damaged in transit or faulty. These are ones that have been made to the customers' specification and include all "made to order" trim parts and customers own units supplied for reconditioning. Non-stocked parts which have to be specially ordered are also non-returnable. Once David Manners Ltd has received the order a 7 working days cooling off period will be given to the customer before the order is placed with our supplier. Once the order has been placed with the supplier the customer cannot cancel the order and no refund will be given. Should the customer wish to opt out of the seven day cooling-off period so as not to delay the order, this must be done in writing.

Damaged goods

Goods that are found to be damaged on receipt must be reported to David Manners Ltd within 7 working days of receipt. Should damaged goods be reported after this time then the goods will not be accepted back for a refund or replacement. These goods must not be used and should remain in the original packaging wherever possible. David Manners Ltd will arrange collection of these goods and refunds will be issued as soon as it is confirmed that the goods are damaged. It may be necessary for the carriage company responsible for delivery to the customer to inspect the goods at the customers' premises or the address to which the goods were delivered. The customer must make the goods available to the carriage company, as it may be necessary for a refund.

Warranty

Our guarantee applies only where purchased goods have been used solely for the intended purpose and have not been used in any form of motor sport i.e. racing, rallying, or speed trials.

All parts are fully warranted against defects in materials and workmanship. Warranty will not cover labour, failure of a related component, failure resulting from faulty installation or misuse. Liability will not exceed the cost of the original component. During the warranty period (usually 12 months) please contact us immediately should any problem occur. We will then advise you, before replacing the failed component, as to the best course of action.

With all claims, both a copy of the customer invoice and our returns form (filled in by yourselves) must be received by us PRIOR to you returning the parts. We will decide the method of return freight and will charge it to you, the customer, if the fault is not ours.

Faulty goods

Faulty goods must be reported to David Manners Ltd as soon as the fault occurs, if within the warranty period. These goods must stop being used immediately. David Manners Ltd will arrange collection of these goods and refunds will be issued as soon as it is confirmed that the goods are faulty. This could be up to 30 working days from when David Manners Ltd receives the goods, as some goods will have to be sent to the supplier for testing. If replacement goods are required in the meantime the customer must pay for the goods and shipping in full. Once confirmation of a fault has been given in writing to David Manners Ltd then the customer will be refunded in full for the faulty parts and original shipping. Should the goods be found to be in perfect working order the customer will not be refunded and David Manners Ltd reserves the right to charge the customer for any carriage costs incurred in the collection of the parts from the customer. The customer will then have the choice to either have the parts returned to him at his costs or to cancel the parts at which point the return will be dealt with as a cancelled order.

Delivery

David Manners Ltd will make every attempt to ensure your order is delivered in the time specified but we cannot be responsible for the late delivery of parcels by a third party. In particular letter post cannot be guaranteed. No compensation will be paid for incidental losses incurred as a result of late delivery. When a courier is being used for delivery a signature will be necessary for the goods to be delivered. Goods cannot be left without such signature and there may be a further charge if the courier has to return.

Shortages

Shortages must be reported in writing within 7 working days. All goods should be examined immediately upon receipt for damage or faults, as your warranty period begins the day of receipt.

Payment

Your credit card will not be debited until the point at which the order is ready for dispatch apart from specially ordered goods that cannot be cancelled once ordered (see restrictions).

Payment can be taken from the following credit / debit cards: Visa / Delta, MasterCard, Maestro / Solo. Postal orders in pounds sterling or cheques denominated in pounds sterling and drawn on a UK

Bank transfers are also acceptable. Should you wish to pay by bank transfer please contact us by email. Once payment has cleared goods will be released apart from specially ordered goods.